Department: Housekeeping 

Supervisor: Executive Housekeeper, Director of Housekeeping and/or Housekeeping Manager 

Summary 

The Housekeeping Room Attendant is responsible for maintaining the cleanliness, order, and overall appearance of guest rooms and public areas within the hotel. This role ensures that guests experience a clean, comfortable, and welcoming environment during their stay. The ideal candidate is detail-oriented, efficient, and committed to upholding the hotel’s standards of hygiene and presentation. 

Essential Duties and Responsibilities include the following. Other duties may be assigned. 

• Clean and service guest rooms, including making beds, dusting, vacuuming, and replenishing amenities. 
• Sanitize bathrooms and restock towels, toiletries, and other supplies. 
• Report any maintenance issues or room damage to the appropriate department. 
• Ensure all assigned rooms meet the hotel’s cleanliness and presentation standards. 
• Respond promptly to guest requests and provide excellent customer service. 
• Maintain housekeeping carts and storage areas in a clean and organized manner. 
• Always follow safety and sanitation policies and procedures. 
• Use only approved cleaning chemicals for designated surfaces. 
• Update status of rooms as necessary. 
• Log and securely store any lost and found items according to brand and company requirements. 

Qualifications  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience  

Less than a high school diploma; previous housekeeping or cleaning experience preferred in a similar environment. 

Physical Demands  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this Job, the employee is regularly required to stand; walk and reach with hands and arms. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee is occasionally required to use hands to finger, handle, or feel and climb or balance. The employee must frequently lift and/or move up to 25 pounds.  

Department: Housekeeping  

Supervisor: Director of Housekeeping, Housekeeping Manager, and/or Executive Housekeeper 

Summary 

A Laundry Attendant is responsible for ensuring the cleanliness and proper handling of all linens, towels, uniforms, and guest laundry. This role plays a vital part in maintaining the hotel's standards of hygiene and guest satisfaction by delivering fresh, well-presented laundry items in a timely manner. 

Essential Duties and Responsibilities include the following. Other duties may be assigned. 

• Sort, wash, dry, fold, and press hotel linens and towels. 

• Ensure all laundry items are clean, stain-free, and presentable. 

• Monitor inventory of laundry supplies and report shortages or damage. 

• Maintain laundry equipment and report any malfunctions. 

• Follow hotel hygiene and safety protocols during all tasks. 

• Coordinate with housekeeping and front desk teams for timely delivery. 

• Assist other departments during peak times or special events. 

Supervisory Responsibilities  

This job has no supervisory responsibilities. 

Qualifications  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience  

Less than a high school diploma; previous housekeeping or cleaning experience preferred in a similar environment. 

Physical Demands  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this Job, the employee is frequently required to stand; walk; use hands to finger, reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 

Department: Operations 

Supervisor: General Manager  

Summary 

The Operations Manager oversees the day-to-day functioning of all departments within the hotel to ensure smooth operations, exceptional guest experiences, and efficient resource management. This role requires strong leadership, strategic planning, and a deep understanding of hospitality standards. The Operations Manager acts as a bridge between department heads and senior management, ensuring that service quality, profitability, and staff performance align with the hotel's goals. 

Essential Duties and Responsibilities include the following. Other duties may be assigned. 

• Ensure high standards of guest service across all departments 

• Handle escalated guest complaints and resolve issues promptly 

• Monitor guest feedback and implement improvements 

• Supervise department heads such as housekeeping, front desk, and food & beverage 

• Conduct staff training and performance evaluations 

• Foster a positive and productive work environment 

• Coordinate daily operations to ensure efficiency and consistency 

• Monitor inventory, supplies, and maintenance needs 

• Ensure compliance with health, safety, and legal standards 

• Assist in budgeting and cost control measures 

• Analyze operational data to improve profitability 

• Support revenue management and occupancy strategies 

• Liaise with vendors, contractors, and external partners 

• Report operational updates to senior management 

• Collaborate with marketing and sales teams for promotions and events 

Supervisory Responsibilities  

Directly and indirectly supervise all hotel personnel, including department managers. Carries out supervisory responsibilities in accordance with the Company’s policies, training programs, and applicable laws. Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 

Qualifications  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience  

Bachelor's degree from four-year college or university preferred; or 3+ years hotel management experience, preferably in a management role; or equivalent combination of education and experience. 

Strong leadership, communication, and problem-solving skills 

Proven ability to manage multiple departments and drive operational success 

Familiarity with hotel systems, budgeting, and guest service standards 

Physical Demands  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this Job, the employee is occasionally required to stand; walk and sit. The employee must occasionally lift and/or move up to 25 pounds.